PRIVACY POLICY

LUXIGMA PRIVACY POLICY

This Privacy Policy describes how www.luxigma.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit our Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support.

We refer to any information that can uniquely identify an individual as “Personal Information.” Below is a list of what we collect and why.

Device Information

  • Examples collected: Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interaction behavior.

  • Purpose: To load the Site accurately and analyze usage to improve performance.

  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor Shopify and other service providers as necessary.

Order Information

  • Examples collected: Name, billing and shipping address, payment details (including credit card numbers), email address, and phone number.

  • Purpose: To fulfill orders, process payments, arrange shipping, send invoices and confirmations, and provide customer updates or promotional offers (if opted in).

  • Source: Collected directly from you.

  • Disclosure: Shared with Shopify, payment gateways, and fulfillment providers.

Customer Support Information

  • Examples collected: Details provided when contacting Luxigma for support.

  • Purpose: To provide customer assistance and resolve inquiries.

  • Source: Collected directly from you.

  • Disclosure: Shared with customer support partners as needed.

MINORS

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe your child has provided personal information, please contact us at support@luxigma.com to request deletion.

SHARING PERSONAL INFORMATION

We share your information with trusted partners to provide our services and fulfill orders:

  • Shopify: Powers our online store. You can learn more about Shopify’s privacy practices here: Shopify Privacy Policy.

  • Legal Compliance: We may disclose information to comply with applicable laws, lawful requests, or to protect our rights.

  • Other Service Providers: Such as shipping carriers, payment processors, and analytics tools.

BEHAVIOURAL ADVERTISING

We use your information to provide personalized ads and marketing communications that may interest you.
For example:

  • Google Analytics: Helps us understand how customers use our site. Learn more here: Google Privacy Policy.
    You can opt out of Google Analytics here.

  • Advertising Partners: We may share limited data through cookies or pixels for retargeting campaigns.

Opt out of targeted ads:

Or visit the Digital Advertising Alliance Opt-Out Portal.

USING PERSONAL INFORMATION

We use your information to:

  • Provide and fulfill product orders.

  • Process secure payments.

  • Arrange delivery and handle customer service.

  • Communicate updates, new product releases, or offers (with consent).

LAWFUL BASIS (GDPR – EEA CUSTOMERS)

If you are located in the European Economic Area (EEA), we process your data under the following lawful bases:

  • Your consent.

  • Contract performance between you and Luxigma.

  • Legal compliance.

  • Our legitimate interests, provided they don’t override your rights and freedoms.

RETENTION

We retain your personal information for as long as necessary to provide our services or as required by law. You may request deletion at any time (see “Your Rights” below).

AUTOMATED DECISION-MAKING

We do not engage in fully automated decision-making that has legal or significant effects.
Shopify may use limited automation to prevent fraud (e.g., temporary IP or credit card denylisting).

YOUR RIGHTS

For EEA Residents (GDPR)

You have the right to:

  • Access your personal data.

  • Request correction, deletion, or data portability.

  • Withdraw consent for processing.

To exercise these rights, contact us at support@luxigma.com.

Your data may be processed in Canada and the United States. For details, see Shopify’s GDPR Whitepaper.

For California Residents (CCPA)

You have the right to:

  • Know what personal information we collect and how it’s used.

  • Request deletion of your data.

  • Opt out of the sale of your data (Luxigma does not sell personal information).

To exercise these rights, email support@luxigma.com.

COOKIES

Cookies enhance your browsing experience by remembering preferences and activity. We use functional, performance, and analytics cookies.

Examples include:

  • _secure_session_id – navigation tracking.

  • cart – shopping cart management.

  • _shopify_s, _shopify_y – analytics and performance.

You may manage or disable cookies through your browser settings. Visit www.allaboutcookies.org for instructions.

DO NOT TRACK

Please note, we do not alter our practices when we detect a “Do Not Track” signal due to the lack of a consistent industry standard.

CHANGES

We may update this policy from time to time to reflect operational, legal, or regulatory changes. The most recent version will always be available at www.luxigma.com/privacy.

CONTACT

For questions, complaints, or data requests, contact us at:
📧 support@luxigma.com
📍 Royal Avenue, 420, New Westminster, BC V3L 5H1, Canada

Last updated: [Insert Date]

If you are not satisfied with our response, you may contact your local data protection authority.