SHIPPING & RETURN POLICY

LUXIGMA SHIPPING POLICY

🌍 Do You Ship Worldwide & How Much Does Shipping Cost?

Yes — Luxigma ships worldwide!
We offer FREE shipping on all U.S. and international orders, complete with tracking.
There are no shipping fees and no sales tax. 🎉

📦 Shipping & Processing Times

Processing Times

Orders typically take 2–4 business days to process before being shipped.
During high-demand periods, processing times may be slightly extended — but we’ll always keep you informed.

Standard Shipping Times

  • USA & Canada: 6 – 14 business days

  • Europe: 8 – 14 business days

  • Oceania (Australia, New Zealand, etc.): 8 – 14 business days

  • Rest of the World: 10 – 20 business days

Please note that delivery times may vary depending on your location and customs procedures.

🔍 Where Can I Find My Tracking Number?

Once your order has been shipped, you’ll receive a confirmation email from Luxigma containing your tracking number.

If you haven’t received your tracking email or if your tracking number isn’t working, don’t worry — just reach out to us at support@luxigma.com, and we’ll assist you right away.

🚚 Unexpected Delays

In rare cases, deliveries may take longer than the standard shipping times listed above due to factors outside our control (e.g., customs inspections, postal delays, or international restrictions).
If your order seems delayed, please contact us at support@luxigma.com, and we’ll do our best to help resolve the situation quickly.

↩️ Returns

Our returns period begins on the date you receive your order.
We aim to process all returns within 14 working days, though this may extend to up to 30 working days during peak seasons.

For any return or exchange inquiries, please email support@luxigma.com, and our team will be happy to assist you.